Patient Services & Scheduling Assistant (Hybrid)

Massachusetts General Hospital; Chelsea (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

403b retirement plan

Job summary

Mass General Brigham is seeking a Per Diem Administrative Assistant to support Behavioral Health/Social Services at the Chelsea site. The role involves scheduling, check-in/out, and front-desk duties under general supervision, with the EPIC system used for scheduling and billing.

The position is hybrid, offers a starting pay range, and focuses on delivering compassionate patient care. Responsibilities include greeting patients, managing appointments, handling calls, processing forms, and

Qualifications

• Requires High School Diploma or Equivalent.
• Bilingual English/Spanish required.
• Office experience 2–3 years is required.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/EPIC.
• Call for patient medical records and laboratory test results.
• May perform more complex scheduling tasks as needed.

Skills

Office operations

Phone system

Written communication

Time management

Organization

Spanish language

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Mass General Brigham is seeking a Per Diem Administrative Assistant to support Behavioral Health/Social Services at the Chelsea site. The role involves scheduling, check-in/out, and front-desk duties under general supervision, with the EPIC system used for scheduling and billing.

The position is hybrid, offers a starting pay range, and focuses on delivering compassionate patient care. Responsibilities include greeting patients, managing appointments, handling calls, processing forms, and