Patient Access & Scheduling Specialist Onsite Bartlett

Duly Health and Care; Bartlett (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical and vision benefits

Mental health benefit

Life & disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Bartlett, IL, is seeking a Patient Access Conversion Specialist to join our onsite team. You will handle high-volume calls, schedule patient appointments, verify information in EPIC, and ensure accurate charting while maintaining a patient-first approach.

The role requires a high school diploma or GED and 3 years of patient-facing experience, with a strong emphasis on customer service, integrity, and professionalism.

Qualifications

• High school diploma or GED required.
• 3 years of patient-facing experience required.
• Strong customer service and ethics are essential.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Patient appointment scheduling.
• Verifies patient information and documents in EPIC.
• Reviewing schedule and monitor daily to fill open slots.
• Review the Daily Appointment Report and prepare charts.
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily to ensure same-day fulfillment.

Skills

Customer focus

Integrity

Professionalism

Education

High school diploma or GED

Job description

Duly Health and Care in Bartlett, IL, is seeking a Patient Access Conversion Specialist to join our onsite team. You will handle high-volume calls, schedule patient appointments, verify information in EPIC, and ensure accurate charting while maintaining a patient-first approach.

The role requires a high school diploma or GED and 3 years of patient-facing experience, with a strong emphasis on customer service, integrity, and professionalism.