Patient Access & Scheduling Specialist – On-site, Full-Time

Northwestern-Medical-Center; Town of Vermont (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

Northwestern Medical Center is seeking a Practice Support Specialist I to join the Physician Services team. This on-site role supports patient registration, appointment scheduling, and phone inquiries within a busy clinic, generally 8:00 a.m. – 4:30 p.m., Monday–Friday.

The successful candidate will cross-train across offices and contribute to a patient-first experience. Qualifications include a high school diploma, medical office clerical experience, familiarity with EHR and billing systems,

Qualifications

• Education: High school graduate or equivalent.
• Experience: Prior clerical work in a medical office; knowledge of medical terminology; typing skills.
• Experience with an electronic health record, medical billing, insurance claims, medical records, and/or patient registration preferred.
• Must be comfortable with a multi-line phone system.

Responsibilities

• Register patients and schedule appointments.
• Answer phones in a professional manner and manage inquiries.
• Assist with patient checkout and follow-up scheduling.
• Verify insurances and collect copays/payments as needed.
• Manage medical records, scans, and referrals; cross-train across offices.

Skills

Customer service

Math skills

Attention to detail

Professional communication

Education

High school diploma

Tools

Electronic health records (EHR)

Medical billing software

Microsoft Office

Job description

Northwestern Medical Center is seeking a Practice Support Specialist I to join the Physician Services team. This on-site role supports patient registration, appointment scheduling, and phone inquiries within a busy clinic, generally 8:00 a.m. – 4:30 p.m., Monday–Friday.

The successful candidate will cross-train across offices and contribute to a patient-first experience. Qualifications include a high school diploma, medical office clerical experience, familiarity with EHR and billing systems,