Patient Access & Scheduling Pro

Northwestern Medicine; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support registration and scheduling for patients. The role requires handling patient questions, collecting demographic info, and maintaining confidentiality under HIPAA.

Night rotating shifts with a focus on accuracy and service excellence are essential. Candidates should have a high school diploma, 2–3 years in customer service or medical office settings, and strong communication skills.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Proficiency in computer data-entry/typing (40 wpm).

Responsibilities

• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients.
• Interacts with hospital departments to schedule patients.
• Completes other duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Typing 40 wpm

Education

High School diploma or equivalent

Tools

Epic

NDAS

ASF

Registration systems

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support registration and scheduling for patients. The role requires handling patient questions, collecting demographic info, and maintaining confidentiality under HIPAA.

Night rotating shifts with a focus on accuracy and service excellence are essential. Candidates should have a high school diploma, 2–3 years in customer service or medical office settings, and strong communication skills.