Patient Access & Scheduling Specialist

Northwestern Medicine; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration processes. You will ensure accurate demographic data collection, verify insurance details, and maintain HIPAA-compliant confidentiality while delivering outstanding customer service.

The role requires 2-3 years in a medical office or related customer service environment, strong communication skills, and the ability to work efficiently in a fast-paced hospital setting.

Qualifications

• 2-3 years customer service or medical office experience.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Excellent verbal and written communication skills.

Responsibilities

• Provides exceptional customer service to patients and supports scheduling processes.
• Verifies insurance eligibility and conducts medical necessity checks as needed.
• Collects patient demographics and documents data in the registration system.
• Maintains patient confidentiality per HIPAA regulations and adheres to policy requirements.
• Communicates effectively with patients and internal teams to coordinate care and appointments.

Skills

Customer service

Interpersonal skills

Multitasking

Typing 40 wpm

English proficiency

Education

High School diploma

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration processes. You will ensure accurate demographic data collection, verify insurance details, and maintain HIPAA-compliant confidentiality while delivering outstanding customer service.

The role requires 2-3 years in a medical office or related customer service environment, strong communication skills, and the ability to work efficiently in a fast-paced hospital setting.