Patient Access & Scheduling Specialist (Mon-Fri)

Sanford; Walker (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Sanford Health is hiring a Patient Access Representative in Walker, MN. The role focuses on delivering extraordinary customer service as the first point of contact in clinics across Walker, Cass Lake, and Park Rapids.

The position supports the registration and scheduling functions, processes payments, and coordinates with nursing teams to ensure smooth patient flow, accuracy, and timely access to care.

Qualifications

• Post secondary education or equivalent training in a healthcare or business related field is preferred.
• Previous customer service experience in an office setting, preferably in a healthcare setting. Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessmentsCoordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Education

Post secondary education or equivalent training in healthcare or business related field

Job description

Sanford Health is hiring a Patient Access Representative in Walker, MN. The role focuses on delivering extraordinary customer service as the first point of contact in clinics across Walker, Cass Lake, and Park Rapids.

The position supports the registration and scheduling functions, processes payments, and coordinates with nursing teams to ensure smooth patient flow, accuracy, and timely access to care.