Patient Access Specialist — First Contact & Scheduling

Sanford; Luverne (MN); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative in Luverne, MN. This role focuses on delivering exceptional patient service as the first point of contact, whether on the phone or in-clinic, ensuring a welcoming, accurate check-in and positive experience.

You will greet patients, verify demographics, handle documents, collect payments, schedule appointments, and coordinate with clinical staff to support smooth patient flow and access to care.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or forms.
• Inform patients about documents and capture signatures when needed.
• Establish and assign financial responsibility and assist with payment arrangements.
• Collect co-payments, pre-payments, and payments on balances.
• Address registration errors or denied claims as needed.
• Coordinate scheduling with nursing team and providers to meet patient needs.
• Obtain referrals and conduct pre-authorization; arrange interpreter services.
• Check patients in/out; operate multi-line phone; assist with recalls and paging.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

Sanford Health is seeking a Patient Access Representative in Luverne, MN. This role focuses on delivering exceptional patient service as the first point of contact, whether on the phone or in-clinic, ensuring a welcoming, accurate check-in and positive experience.

You will greet patients, verify demographics, handle documents, collect payments, schedule appointments, and coordinate with clinical staff to support smooth patient flow and access to care.