Patient Access & Scheduling Specialist II

Nemours; Wilmington (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Nemours Children's Health is seeking an Access Specialist II to serve as a liaison between providers and patients, processing scheduling requests and managing insurance verification in EMR systems. The role supports Nemours locations and partner hospitals by ensuring timely registration and accurate demographic information.

Responsibilities include outbound scheduling calls, handling incoming inquiries, verifying eligibility, discussing financial obligations when appropriate, and maintaining

Qualifications

• Three to five years of experience in Health Care, Call Center, or Customer Service.

Responsibilities

• Make outbound calls to families to schedule patient/provider requested appointments and follow up needed.
• Answer incoming calls to schedule appointments promptly.
• Verify insurance eligibility and authorizations for scheduling and billing.
• Enter accurate demographic and insurance information into the EMR system.
• Communicate scheduling updates and barriers in a timely manner.
• Maintain strict confidentiality and provide superior customer service.

Skills

Customer service

Call center

Healthcare experience

Education

High School Diploma

Job description

Nemours Children's Health is seeking an Access Specialist II to serve as a liaison between providers and patients, processing scheduling requests and managing insurance verification in EMR systems. The role supports Nemours locations and partner hospitals by ensuring timely registration and accurate demographic information.

Responsibilities include outbound scheduling calls, handling incoming inquiries, verifying eligibility, discussing financial obligations when appropriate, and maintaining