Patient Access & Services Specialist II

Nemours-Children; Philadelphia (Philadelphia County); On-site; USD 36,000 - 52,000; Full time

Job summary

Nemours seeks a Patient Service Rep to organize and operate office systems for appointment scheduling, patient intake, data verification, and cash collection. You will manage front-desk duties with a professional and caring approach.

Responsibilities include scheduling, obtaining authorizations, documenting referrals, handling payments, EPIC charting, and supporting Medicaid guidance and patient flow. A High School diploma and 2+ years of medical office experience are preferred.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2 years medical office experience is preferred.
• Proficient computer/typing skills; EPIC experience preferred.

Responsibilities

• Receive patients in a professional and caring manner.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancellations.
• Answer telephone with proper etiquette and direct calls accordingly.
• Maintain medical records and post charges; cash reconciliation.
• Register patients, collect payments and provide receipts.
• Support patient flow and Medicaid/financial assistance guidance.
• Assist with transportation arrangements and office communications.
• Scan documents into EPIC and maintain supplies.

Skills

Customer service

Team player

Attention to detail

Education

High School diploma or equivalent

Tools

EPIC

Job description

Nemours seeks a Patient Service Rep to organize and operate office systems for appointment scheduling, patient intake, data verification, and cash collection. You will manage front-desk duties with a professional and caring approach.

Responsibilities include scheduling, obtaining authorizations, documenting referrals, handling payments, EPIC charting, and supporting Medicaid guidance and patient flow. A High School diploma and 2+ years of medical office experience are preferred.