Patient Access & Scheduling Specialist

Nemours-Children; Wilmington (DE); On-site; USD 42,000 - 62,000; Full time

Job summary

Nemours Children’s Hospital in Delaware seeks an Access Specialist II to liaison between providers and patients, ensuring access needs are met in a timely manner. You will process scheduling requests via fax, email, or web portal, verify insurance, register patients, and create encounters in the EMR system while delivering outstanding service to families and providers.

Responsibilities include outbound and inbound calls to schedule appointments, guiding patients through requirements and

Qualifications

• High school diploma required.
• 3–5 years experience in Health Care, Call Center or Customer Service preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Make outbound and respond to inbound calls to schedule patient appointments.
• Process scheduling requests received via fax, email, or web portal.
• Verify insurance eligibility, complete patient registration and entry in EMR.
• Communicate clearly with patients, families and providers about scheduling and financial responsibilities.

Skills

Customer service

Communication

Scheduling

Education

High School Diploma

Tools

EPIC EMR

Nemours app

Job description

Nemours Children’s Hospital in Delaware seeks an Access Specialist II to liaison between providers and patients, ensuring access needs are met in a timely manner. You will process scheduling requests via fax, email, or web portal, verify insurance, register patients, and create encounters in the EMR system while delivering outstanding service to families and providers.

Responsibilities include outbound and inbound calls to schedule appointments, guiding patients through requirements and