Patient Access & Scheduling Specialist

The Nemours Foundation; Philadelphia (Philadelphia County); On-site; USD 34,000 - 42,000; Full time

Job summary

The Nemours Foundation seeks a Patient Service Rep to support appointment scheduling, patient intake, data verification, charge entry and cash collection in a pediatric office.

Responsibilities include collecting payments, posting charges, maintaining medical records, coordinating referrals, and helping families access Medicaid or Nemours Financial Assistance while ensuring smooth patient flow.

Qualifications

• High School diploma or equivalent.
• 2 years minimum medical experience.
• Computer/typing skills required.
• EPIC experience preferred.

Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update demographics and insurance information.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancellations.
• Answer telephone and direct calls accordingly.
• Maintain medical records and EPIC documentation.
• Register patients, collect payments, post charges, and provide receipts.
• Monitor waiting rooms and inform families of delays.
• Assist with Medicaid coverage and Nemours Financial Assistance.
• Assist with transportation arrangements and patient flow.

Skills

Accepts feedback

Asks questions for clarification

Gives accurate information

Makes suggestions for improvements

Is willing to accept change

Works as a team member

Uses listening skills

Manages resources prudently

Takes direction

Thinks pro-actively

Establishes positive rapport with_pat_

Reports to duty promptly

Utilizes sick and vacation days

Attends staff meetings

Education

High School diploma or equivalent

Job description

The Nemours Foundation seeks a Patient Service Rep to support appointment scheduling, patient intake, data verification, charge entry and cash collection in a pediatric office.

Responsibilities include collecting payments, posting charges, maintaining medical records, coordinating referrals, and helping families access Medicaid or Nemours Financial Assistance while ensuring smooth patient flow.