Patient Access & Scheduling Specialist II

Illinois Bone and Joint Institute LLC; Park Ridge (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

401k with company match

Wellness program

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Identity protection

Paid holidays

Paid time off

Job summary

Illinois Bone and Joint Institute LLC is seeking a Patient Services Coordinator II to deliver top-tier patient service, manage registrations, scheduling, and front-desk operations. The role requires handling demographics, insurance verification, copays, and chart management in a fast-paced orthopedic setting.

The ideal candidate has 3+ years in customer service with medical office exposure, Epic EHR familiarity, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• Associates degree in healthcare is preferred.
• Minimum three years experience in customer service, preferably in a medical setting.
• At least 1 year in a patient services role with Epic EHR experience preferred.
• Ability to handle confidential information and scheduling.

Responsibilities

• Deliver exceptional patient-centered customer service at registration and scheduling.
• Assist with patient triage, check-in/out, and registration documentation.
• Schedule appointments and verify demographic/insurance information.
• Manage patient charts and collect copays/deductibles where applicable.
• Support training and mentoring of staff within the department.

Skills

Customer service

Appointment scheduling

Phone reception

Medical terminology

Privacy & confidentiality

Education

High school diploma or equivalent

Associates degree preferred (healthcare concentration)

Tools

Epic EHR

Microsoft Office

Job description

Illinois Bone and Joint Institute LLC is seeking a Patient Services Coordinator II to deliver top-tier patient service, manage registrations, scheduling, and front-desk operations. The role requires handling demographics, insurance verification, copays, and chart management in a fast-paced orthopedic setting.

The ideal candidate has 3+ years in customer service with medical office exposure, Epic EHR familiarity, and strong communication skills.