Patient Experience & Scheduling Coordinator

Illinois Bone and Joint Institute LLC; Westmont (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator II at our Westmont location to deliver exceptional patient-centered service across multiple clinics. You will handle registration, scheduling, insurance verification, and coordination between rehab locations to ensure a smooth patient experience.

Responsibilities include front desk support, phone triage, and training staff, with a focus on accuracy, confidentiality, and teamwork in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred (healthcare concentration field a plus).
• Minimum three years experience in customer service role required (medical office experience is a plus).
• Minimum 1 year in a patient services related role required.
• Familiarity with scheduling and rearranging appointments.
• Knowledge in medical terminology preferred.
• Insurance payer and eligibility knowledge.
• Neat, professional appearance.
• Strong written and verbal communication skills.
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Responsibilities

• Welcome patients and visitors with outstanding customer service.
• Prepare paperwork for efficient operation.
• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits.
• Provide daily support to the management and staff.
• Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties.
• Central scheduling responsibilities.
• Support Rehab front desk.
• Outgoing calls primarily, limited overage calls.
• Answering general inquiries.
• Appointment scheduling.
• Phone reception, patient triage, and escalation to appropriate staff.
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents.
• Preparing paperwork to facilitate efficient operation and excellent customer service.
• Patient chart management.
• Insurance verification and Referral management as required.
• Assist in training staff and mentoring new employees within department.
• Maintains clean and safe work environment.
• Other office duties as assigned

Skills

Front Desk Healthcare

Hospitality Front Office

Communication skills

Team player

Microsoft Office

Education

High school diploma

Associates degree preferred

Tools

Epic EHR

Job description

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator II at our Westmont location to deliver exceptional patient-centered service across multiple clinics. You will handle registration, scheduling, insurance verification, and coordination between rehab locations to ensure a smooth patient experience.

Responsibilities include front desk support, phone triage, and training staff, with a focus on accuracy, confidentiality, and teamwork in a fast-paced healthcare setting.