Patient Access & Scheduling Specialist II

Millennium Physician Group, LLC; Florida; Presencial; USD 25 000 - 37 000; Tempo integral

Resumo da oferta

Vera Whole Health is seeking a Patient Care Specialist II to coordinate front desk operations, patient scheduling, and documentation across care centers. You will verify demographics and insurance, respond to inquiries, and ensure accurate information flow between patients and providers.

The role supports standard workflows under moderate supervision, focusing on routine issues and escalation when necessary to maintain efficient care center operations.

Qualificações

• Experience with front office operations in healthcare
• Ability to verify demographics and insurance information
• Strong communication and scheduling skills

Responsabilidades

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.]

Conhecimentos

Front office coordination

Scheduling

Patient communication

EMR/documentation

Ferramentas

EMR systems

Descrição da oferta de emprego

Vera Whole Health is seeking a Patient Care Specialist II to coordinate front desk operations, patient scheduling, and documentation across care centers. You will verify demographics and insurance, respond to inquiries, and ensure accurate information flow between patients and providers.

The role supports standard workflows under moderate supervision, focusing on routine issues and escalation when necessary to maintain efficient care center operations.