Patient Access & Scheduling Specialist II

Millennium Physician Group, LLC; Clearwater (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium Physician Group, LLC in Clearwater, FL is seeking a Patient Care Specialist II to support front office operations. You will coordinate scheduling, verify demographics and insurance, respond to inquiries, and ensure accurate information flow between patients and care teams.

Under moderate supervision, you will handle routine processes, escalate issues when needed, and maintain organized records in EMR and scheduling systems.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Job description

Millennium Physician Group, LLC in Clearwater, FL is seeking a Patient Care Specialist II to support front office operations. You will coordinate scheduling, verify demographics and insurance, respond to inquiries, and ensure accurate information flow between patients and care teams.

Under moderate supervision, you will handle routine processes, escalate issues when needed, and maintain organized records in EMR and scheduling systems.