Patient Access & Scheduling Specialist II

BMC Software, Inc.; Boston (MA); On-site; USD 31,000 - 38,000; Full time

Job summary

BMCHS is seeking an Ambulatory Services Representative II for its Vascular Surgery department. The role covers front desk operations, patient registration, insurance verification, appointment scheduling, charge entry, and billing coordination.

The position requires strong customer service, confidentiality, and MS Office proficiency, with routine administrative duties to support the department. The incumbent will manage physician calendars, handle referrals and pre-authorizations, and ensure

Qualifications

• Excellent English communication skills (oral and written).
• Demonstrated customer service skills with careful judgment and problem solving.
• Must maintain confidentiality of personal/health information.
• Ability to balance multiple priorities in a dynamic environment.
• Strong computer skills and MS Office knowledge; familiarity with hospital registration/billing systems desired.

Responsibilities

• Front desk check-in/check-out and patient reception.
• Schedule vascular lab and radiology tests; coordinate registrations.
• Verify insurance coverage and obtain referrals/pre-authorizations as needed.
• Handle pre-authorization, referrals, and referral reconciliation.
• Assist in billing inquiries and coordination with insurance carriers.
• General administrative support: word processing, spreadsheets, and presentations.

Skills

English communication

Customer service

Confidentiality

Prioritization

MS Office

Education

Bachelor's degree

Associate's degree +1 year relevant experience

HS/GED +3 years relevant experience

Tools

Microsoft Office

Job description

BMCHS is seeking an Ambulatory Services Representative II for its Vascular Surgery department. The role covers front desk operations, patient registration, insurance verification, appointment scheduling, charge entry, and billing coordination.

The position requires strong customer service, confidentiality, and MS Office proficiency, with routine administrative duties to support the department. The incumbent will manage physician calendars, handle referrals and pre-authorizations, and ensure