Patient Access & Scheduling Specialist II

Beth Israel Lahey Health; Beverly (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an organized front desk administrative professional to join our team in Massachusetts. You will check in and out patients, register new and established patients, and schedule appointments with a focus on empathy and efficiency.

Collaboration with providers and nursing staff is essential to ensure a smooth patient flow. Responsibilities include handling calls, updating records, processing copays, and assisting with insurance referrals.

Qualifications

• High school diploma or equivalent; Medical Administrative Office education is a plus.
• Three years of medical office experience; at least one year in a Beth Israel Lahey Health setting.
• Proficient in standard office procedures and operation of business machines; excellent customer service.

Responsibilities

• Answers calls promptly, identifies self, takes messages and triages to clinicians.
• Registers new and established patients; verifies demographics and collects co-pays.
• Assists with scheduling, manages work queues and recall lists for timely appointments.
• Provides patient status updates and communicates delays; supports front desk with related tasks.
• Coordinates insurance referrals and prior authorizations.
• Responds to patient questions and billing inquiries with PFS assistance.
• Reviews My Chart/My Lahey Chart portals and forwards requests appropriately.
• Supports management with letters, reports and special projects.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Education

High school diploma or equivalent

Medical Administrative Office education

Job description

Beth Israel Lahey Health is seeking an organized front desk administrative professional to join our team in Massachusetts. You will check in and out patients, register new and established patients, and schedule appointments with a focus on empathy and efficiency.

Collaboration with providers and nursing staff is essential to ensure a smooth patient flow. Responsibilities include handling calls, updating records, processing copays, and assisting with insurance referrals.