Patient Access & Scheduling Specialist

BILH Performance Network; Boston (MA); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access representative in Boston, MA. The role involves directing patient access by handling a large volume of calls, verifying demographics, scheduling visits, and coordinating referrals and preparation for procedures.

Candidates should have 1-3 years of experience, strong Microsoft Office skills, and excellent English communication. Bilingual abilities are a plus in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems and MS Office applications including Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Answer, screen and process high volume of calls professionally.
• Schedule appointments using centralized scheduling system; verify demographics and referrals.
• Inform patients of preparation, documents and tests; coordinate data for scheduling.
• Coordinate availability of services and resolve scheduling issues with manager.
• Forward messages to providers and staff; triage urgent information or requests.

Skills

Call center experience

Typing 40 wpm

Medical terminology

English written and spoken

Bilingual communication

Education

High School diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a Patient Access representative in Boston, MA. The role involves directing patient access by handling a large volume of calls, verifying demographics, scheduling visits, and coordinating referrals and preparation for procedures.

Candidates should have 1-3 years of experience, strong Microsoft Office skills, and excellent English communication. Bilingual abilities are a plus in a fast-paced healthcare environment.