Patient Access & Scheduling Specialist I

Union Community Care; Pennsylvania; On-site; USD 21,000 - 29,000; Full time

Job summary

Union Community Care in Pennsylvania is seeking a Patient Access Specialist I to deliver excellent customer service, manage patient registration, exit, and appointment scheduling. You will ensure accurate demographics and insurance information and apply sliding fee discounts where eligible.

Responsibilities include verifying insurance and coverage, handling calls, and supporting the care team with documentation, billing tasks, and HIPAA compliance. Strong teamwork is essential.

Qualifications

• High School Diploma or GED required.
• Administrative Assistant or Medical Assistant degree preferred.
• Excellent customer service and communication skills.
• Attention to detail with HIPAA compliance.
• Ability to work as a team and use basic computer tools.
• English proficiency required; knowledge of medical terminology a plus.

Responsibilities

• Register patients and verify demographic and insurance information.
• Handle referrals, scheduling, and patient exit processes.
• Apply Sliding Fee Discount Policy to patients as appropriate.
• Verify insurance coverage and manage required passwords.
• Answer calls and provide accurate information about access and services.
• Use Athena for data entry and consent management.
• Schedule, reschedule, and coordinate appointments across buckets.
• Monitor communication platforms and adjust appointments per patient requests.
• Collect applicable fees or co-pays at registration.
• Ensure patient accounts are current and privacy is maintained under HIPAA.
• Prepare daily batch reports and reconcile cash drawer.
• Process paperwork, scan documents, and route to appropriate recipients.
• Assist with labelling, printing labels, and other front-desk tasks.
• Participate in meetings and team trainings as required.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

HIPAA compliance

Team player

English proficiency

Medical terminology

Education

High School Diploma or GED

Administrative Assistant Degree or Medical Assistant Degree

Tools

Athena

Solution Reach

PROMISe

Navinet

Job description

Union Community Care in Pennsylvania is seeking a Patient Access Specialist I to deliver excellent customer service, manage patient registration, exit, and appointment scheduling. You will ensure accurate demographics and insurance information and apply sliding fee discounts where eligible.

Responsibilities include verifying insurance and coverage, handling calls, and supporting the care team with documentation, billing tasks, and HIPAA compliance. Strong teamwork is essential.