Patient Access & Scheduling Specialist

Union Community Care; Neffsville (PA); On-site; USD 30,000 - 42,000; Full time

Job summary

Union Community Care is seeking a Patient Access Specialist I to join the clinical care team. You will deliver excellent customer service, register patients, manage exits and schedule appointments with precision.

Responsibilities include verifying demographics and insurance, applying sliding fee discounts, and coordinating with Call Cloud to assist patients. This role requires HIPAA compliance and strong teamwork at our Lancaster, PA locations.

Qualifications

• Requires excellent customer service and interpersonal skills.
• Clear communication and attention to detail are essential.
• Requires basic computer literacy and HIPAA compliance knowledge.

Responsibilities

• Welcomes patients and visitors across Union Community Care sites.
• Handles telephone inquiries and scheduling; may rotate through Call Cloud.
• Verifies demographics and insurance; applies sliding fee discounts.
• Checks insurance coverage and maintains necessary passwords for providers.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Basic computer skills

Team player

HIPAA compliance

Medical terminology knowledge

English proficiency

Education

High School Diploma or G.E.D.

Administrative Assistant Degree

Medical Assistant Degree

Job description

Union Community Care is seeking a Patient Access Specialist I to join the clinical care team. You will deliver excellent customer service, register patients, manage exits and schedule appointments with precision.

Responsibilities include verifying demographics and insurance, applying sliding fee discounts, and coordinating with Call Cloud to assist patients. This role requires HIPAA compliance and strong teamwork at our Lancaster, PA locations.