Patient Access & Scheduling Specialist I

Union Community Care; Pennsylvania; On-site; USD 22,000 - 28,000; Full time

Job summary

Union Community Care in Lebanon, PA is seeking a Patient Access Specialist I to provide excellent customer service, register patients, and schedule appointments. You will verify demographics and insurance, apply sliding fee discounts, and assist with calls through Call Cloud and Solution Reach.

The role requires a High School Diploma or GED (Medical Assistant or Administrative Degree preferred) and strong communication, organizational, and computer skills. HIPAA compliance is essential.

Qualifications

• High School Diploma or GED; Administrative Assistant or Medical Assistant degree preferred.
• Excellent customer service and interpersonal skills.
• Exhibits excellent communication skills.
• Attention to detail.
• Good basic computer skills.
• Strong team player.
• Compliance with HIPAA regulations.
• Knowledge of medical terminology a plus.
• English proficiency required.

Responsibilities

• Welcomes patients and visitors at Union Community Care sites.
• Provides telephone customer service for access or assistance (Call Cloud rotation).
• Verifies patient demographics and insurance; applies sliding fee discount.
• Verifies insurance coverage as needed and maintains required passwords.
• Answers calls professionally with knowledge of Union Community Care access and services.
• Applies Sliding Fee Discount Policy and uses Athena for discounts.
• Manages appointment scheduling and rescheduling; checks portal buckets.
• Monitors appointment communications in Solution Reach; handles cancellations and changes.
• Collects fees or co-pays at registration before visits.
• Checks in patients ensuring current consents and up-to-date demographics in e-HR.
• Prepares daily batch reports and reconciles cash drawer.
• Imports and scans documents, labels and routes in Athena; removes duplicates.
• Handles patient exit, follow-up appointments and provides care instructions.
• Assists team with duties and miscellaneous tasks as needed.
• Performs other work-related duties as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Computer skills

HIPAA compliance

English proficiency

Medical terminology knowledge

Education

High School Diploma or GED, Administrative Assistant Degree or Medical Assistant Degree

Tools

Athena

Call Cloud

Solution Reach

Job description

Union Community Care in Lebanon, PA is seeking a Patient Access Specialist I to provide excellent customer service, register patients, and schedule appointments. You will verify demographics and insurance, apply sliding fee discounts, and assist with calls through Call Cloud and Solution Reach.

The role requires a High School Diploma or GED (Medical Assistant or Administrative Degree preferred) and strong communication, organizational, and computer skills. HIPAA compliance is essential.