Patient Access Specialist I: Welcoming Care & Scheduling

Union-Community-Care; Lancaster (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Union Community Care in Lancaster, PA is seeking a Patient Access Specialist I to join the clinical care team. You will deliver excellent customer service, perform patient registration, exit processes and appointment scheduling with accuracy and efficiency.

You will verify demographics and insurance, apply sliding fee discounts, assist with calls, document management in Athena, and support billing and front-desk operations while maintaining HIPAA compliance and a compassionate approach to every

Qualifications

• Excellent customer service and interpersonal skills.
• Exhibits excellent communication skills.
• Attention to detail.
• Good basic computer skills.
• HIPAA compliance knowledge.
• Knowledge of medical terminology a plus.
• English proficiency required.

Responsibilities

• Register patients and verify demographic and insurance information.
• Schedule and reschedule appointments and manage appointment buckets.
• Collect applicable fees or co-payments at registration.
• Answer incoming calls with professional, knowledgeable guidance.
• Utilize Athena and other systems to route documents and care instructions.
• Maintain HIPAA compliance and protect patient confidentiality.

Skills

Customer service

Communication skills

Attention to detail

Basic computer skills

English proficiency

HIPAA compliance knowledge

Education

High School Diploma or GED

Administrative Assistant Degree

Medical Assistant Degree

Tools

Athena

PromiSe

Navinet

Call Cloud

Solution Reach

e-HR

Job description

Union Community Care in Lancaster, PA is seeking a Patient Access Specialist I to join the clinical care team. You will deliver excellent customer service, perform patient registration, exit processes and appointment scheduling with accuracy and efficiency.

You will verify demographics and insurance, apply sliding fee discounts, assist with calls, document management in Athena, and support billing and front-desk operations while maintaining HIPAA compliance and a compassionate approach to every