Patient Access & Scheduling Specialist (Friday Shift)

27900 Rehabilitation Services - Desert; Utah; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health's Hurricane Valley Clinic in Utah is seeking a Patient Service Representative to be the first point of contact for patients, handling intake, check-in/out and scheduling. You will support billing, authorization, and EMR documentation while delivering courteous service over phone, in person, or via secure messaging.

The position features a Friday shift from 7:30 AM to 5 PM, with emphasis on accurate data entry, patient privacy, and teamwork with caregivers to ensure a

Qualifications

• Six months of customer service experience.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients by confirming, entering, and updating all required demographic data in the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Job description

Intermountain Health's Hurricane Valley Clinic in Utah is seeking a Patient Service Representative to be the first point of contact for patients, handling intake, check-in/out and scheduling. You will support billing, authorization, and EMR documentation while delivering courteous service over phone, in person, or via secure messaging.

The position features a Friday shift from 7:30 AM to 5 PM, with emphasis on accurate data entry, patient privacy, and teamwork with caregivers to ensure a