Patient Access & Registration Specialist (Friday Shift)

Intermountain Healthcare; Hurricane (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Healthca re Hurricane Valley Clinic is seeking a Patient Service Representative to greet and register patients, verify demographics, collect payments, and coordinate appointments. You will handle phone, in-person, and secure messaging communication, ensuring accuracy in the EMR and privacy of PHI.

This role emphasizes courteous service and regulatory/compliance awareness. The position requires basic computer skills, six months of customer service experience, and strong

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to deliver excellent service.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using EMR systems and other relevant software.
• Multilingual.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs related to patient intake and care.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients by confirming and updating demographic data on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on forms.
• Assists patients in completing necessary forms for regulatory and billing needs.
• Scans paperwork and educates patients on financial assistance; proactively requests payments.
• Maintains current knowledge of role responsibilities and clinic updates.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Job description

Intermountain Healthca re Hurricane Valley Clinic is seeking a Patient Service Representative to greet and register patients, verify demographics, collect payments, and coordinate appointments. You will handle phone, in-person, and secure messaging communication, ensuring accuracy in the EMR and privacy of PHI.

This role emphasizes courteous service and regulatory/compliance awareness. The position requires basic computer skills, six months of customer service experience, and strong