Patient Access & Scheduling Specialist

Intermountain Healthcare; St. George (VT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative to serve as the first point of contact for patients. The role emphasizes courteous, professional connections in person, by phone, or secure messaging and aims to deliver high customer/patient satisfaction.

The PSR will verify demographics, insurance information, and appointment details, while assisting with form completion and payments. This position requires strong communication and data-entry skills and a collaborative approach

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Ability to maintain professional manner and strong interpersonal skills.
• Ability to protect PHI and patient privacy.

Responsibilities

• Greet and check-in/out patients in person or by phone.
• Verify patient information and insurance details.
• Schedule appointments and manage registrations.
• Assist with billing forms and financial counseling.
• Document interactions in the EMR accurately and completely.
• Communicate effectively with patients and caregivers to resolve needs.

Skills

Customer service

Computer literacy

Professional manners

PHI privacy awareness

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to serve as the first point of contact for patients. The role emphasizes courteous, professional connections in person, by phone, or secure messaging and aims to deliver high customer/patient satisfaction.

The PSR will verify demographics, insurance information, and appointment details, while assisting with form completion and payments. This position requires strong communication and data-entry skills and a collaborative approach