Patient Access & Care Concierge

Intermountain Healthcare Inc.; Hurricane (UT); Presencial; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Intermountain Health in Hurricane, Utah is hiring a Patient Service Representative to be the first point of contact for patients, greeting and checking in/out, and verifying information. The role emphasizes compassionate customer service, accurate data entry in the EMR, and coordination with care teams to ensure smooth patient flow.

Responsibilities include scheduling appointments, processing insurance data, collecting payments, and communicating effectively with patients and caregivers to

Qualificações

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsabilidades

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming demographics in the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on forms; may verify COB and prior authorizations.
• Assists patients in completing necessary forms to meet regulatory and billing needs; educates on financial assistance and collects payments.
• Stays current on role responsibilities by reviewing communications and dashboards to ensure high performance.

Conhecimentos

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Formação académica

High school diploma or GED

Ferramentas

EMR Systems

Descrição da oferta de emprego

Intermountain Health in Hurricane, Utah is hiring a Patient Service Representative to be the first point of contact for patients, greeting and checking in/out, and verifying information. The role emphasizes compassionate customer service, accurate data entry in the EMR, and coordination with care teams to ensure smooth patient flow.

Responsibilities include scheduling appointments, processing insurance data, collecting payments, and communicating effectively with patients and caregivers to