Patient Access & Scheduling Specialist (Flexible Hours)

Essentia Health; Superior (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

Essentia Health's Superior Clinic is seeking a courteous front desk professional to greet customers and manage the patient registration process. You will interview patients or their representatives to collect demographic and financial information, ensuring accurate registration and compliant billing for care.

You will retrieve insurance information, collect co-pays, schedule follow-up visits, provide cost estimates, and support the clinical team with administrative tasks.

Qualifications

• This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Job description

Essentia Health's Superior Clinic is seeking a courteous front desk professional to greet customers and manage the patient registration process. You will interview patients or their representatives to collect demographic and financial information, ensuring accurate registration and compliant billing for care.

You will retrieve insurance information, collect co-pays, schedule follow-up visits, provide cost estimates, and support the clinical team with administrative tasks.