Patient Access & Scheduling Coordinator

Essentia Health; Hayward (WI); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Job summary

Essentia Health in Hayward, WI is seeking a friendly, detail-oriented Patient Access/Registration specialist to greet customers and facilitate the patient registration process. You will interview patients to collect demographic and financial data, verify insurance information, collect co-pays, and guide patients through checkout and scheduling.

You will coordinate with Virtual Patient Registration Representatives and the clinical team to provide accurate billing data and cost estimates, while

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned
• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Responsibilities

• Greet customers and facilitate patient registration
• Schedule follow-up appointments as per physician’s order
• Provide patients with cost estimates and itineraries for upcoming appointments
• Serve as liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers
• Complete patient checkout and coordinate with clinical team as needed
• Answer calls and maintain patient communication records
• Maintain equipment and supplies for registration
• Perform other clerical duties as assigned

Job description

Essentia Health in Hayward, WI is seeking a friendly, detail-oriented Patient Access/Registration specialist to greet customers and facilitate the patient registration process. You will interview patients to collect demographic and financial data, verify insurance information, collect co-pays, and guide patients through checkout and scheduling.

You will coordinate with Virtual Patient Registration Representatives and the clinical team to provide accurate billing data and cost estimates, while