Patient Access & Scheduling Specialist

Essentia Health; Hayward (WI); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Insurance: medical, dental, vision

Life and disability insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling & paid time off

Job summary

Essentia Health is seeking a Patient Access/Register role at the Hayward Clinic. The position greets customers, collects demographics and financial information, and ensures accurate registration and billing for patient visits.

You will coordinate with Virtual Patient Registration Representatives and Patient Schedulers to complete checkouts, schedule follow-ups, and provide cost estimates and itineraries. Responsibilities include collecting insurance information, handling co-pays, reconciling

Qualifications

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Skills

Customer service

Communication

Cash handling

Education

Healthcare Business Insight Certification

Job description

Essentia Health is seeking a Patient Access/Register role at the Hayward Clinic. The position greets customers, collects demographics and financial information, and ensures accurate registration and billing for patient visits.

You will coordinate with Virtual Patient Registration Representatives and Patient Schedulers to complete checkouts, schedule follow-ups, and provide cost estimates and itineraries. Responsibilities include collecting insurance information, handling co-pays, reconciling