Patient Access & Scheduling Specialist - Flexible Schedule

Talentify; Valley City (ND); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Job summary

Essentia Health is seeking a Patient Access/Registration Clerk at Jamestown Clinic to greet patients, collect demographic and financial data, obtain insurance details, and process registrations and checkouts with efficiency and courtesy.

You will work closely with Virtual Registration Representatives and schedulers to ensure accurate data, cost estimates, and timely appointment follow-ups while maintaining excellent customer service and proper documentation.

Qualifications

• Interviews patients to obtain complete demographic details and financial information.
• Updates patient information in the medical record as necessary.
• Performs point of service data collection including co-pays and down payments.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned
• Preferred Qualifications: Previous Patient Access Representative or Patient Scheduler experience

Skills

Customer service

Interpersonal communication

Phone etiquette

Cash handling

Job description

Essentia Health is seeking a Patient Access/Registration Clerk at Jamestown Clinic to greet patients, collect demographic and financial data, obtain insurance details, and process registrations and checkouts with efficiency and courtesy.

You will work closely with Virtual Registration Representatives and schedulers to ensure accurate data, cost estimates, and timely appointment follow-ups while maintaining excellent customer service and proper documentation.