Patient Access & Scheduling Specialist (EPIC)

Tampa General Hospital; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Academic Medical Group Inc in Saint Petersburg is seeking a Front Desk Specialist to manage patient check-in/out using EPIC, verify demographics, collect co-pays, and prepare paperwork for visits.

You will support physicians and nurses, provide excellent customer service, and help coordinate scheduling and billing to ensure smooth, accurate patient flow. This on-site role offers steady hours in a busy outpatient environment.

Qualifications

• High School Diploma or Equivalent required.
• Experience in healthcare front desk or patient service preferred.
• Strong customer service and communication skills.

Responsibilities

• Screen scheduled patients to assess pre-certifications and educate on financial policies.
• Manage front desk tasks: check-in, verify demographics, collect co-pays, receipts, paperwork.
• Answer and route calls for efficient communication.
• Complete scheduling to ensure timely visits.
• Document patient information in EPIC for care coordination.
• Reconcile payments and balance cash drawer daily.
• Maintain patient experience and safety per policies.

Skills

Customer service

Communication skills

Front desk experience

Medical office operations

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Academic Medical Group Inc in Saint Petersburg is seeking a Front Desk Specialist to manage patient check-in/out using EPIC, verify demographics, collect co-pays, and prepare paperwork for visits.

You will support physicians and nurses, provide excellent customer service, and help coordinate scheduling and billing to ensure smooth, accurate patient flow. This on-site role offers steady hours in a busy outpatient environment.