Patient Services Specialist – EPIC & Front Desk Champion

Tampa General Hospital; Tampa (FL); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Academic Medical Group Inc. in Tampa, FL is seeking a Front Desk Specialist to support patient check-in/check-out, verify demographics, collect co-pays, and coordinate scheduling using EPIC.

You will screen for required pre-certifications and referrals, educate patients on financial policies, and help maintain accurate billing documentation. In this full-time, on-site role, you will assist physicians and nurses, answer calls, and balance daily payments while delivering a courteous, professional

Qualificações

• Experience in a healthcare front desk or patient services role.
• Proficiency with EPIC or similar EMR systems and patient data entry.
• Strong customer service, communication, and billing-related skills.

Responsabilidades

• Perform patient check-in/check-out in EPIC with accuracy.
• Verify demographics and insurance, collect co-pays, issue receipts.
• Screen for pre-certifications and referrals; explain financial policies.
• Assist patients on arrival; direct to appropriate clinical areas.
• Process appointment paperwork and support patient flow.
• Answer, screen, and route calls to appropriate parties.
• Complete scheduling tasks according to clinical needs.
• Document patient information in EPIC for team clarity.
• Reconcile daily payments and balance cash drawer.
• Maintain a welcoming front-office environment with safety adherence.

Conhecimentos

EPIC EMR

Customer Service

Communication

Financial Transactions

Scheduling

Formação académica

High School Diploma or GED

Ferramentas

EPIC EMR

Descrição da oferta de emprego

Academic Medical Group Inc. in Tampa, FL is seeking a Front Desk Specialist to support patient check-in/check-out, verify demographics, collect co-pays, and coordinate scheduling using EPIC.

You will screen for required pre-certifications and referrals, educate patients on financial policies, and help maintain accurate billing documentation. In this full-time, on-site role, you will assist physicians and nurses, answer calls, and balance daily payments while delivering a courteous, professional