Patient Access & Front Desk Specialist

Tampa General Hospital; Tampa (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Academic Medical Group Inc seeks a compassionate Patient Financial Services representative in Tampa to manage front-desk operations, verify patient demographics, collect co-pays, and process necessary paperwork for scheduled visits. You will support physicians and nurses by handling administrative tasks and ensuring accurate billing information.

The role emphasizes excellent customer service, ability to use EPIC, and teamwork across clinical staff to optimize patient flow and experience.

Qualifications

• High School Diploma or Equivalent.
• Experience in healthcare front desk or patient service.
• Knowledge of patient registration, scheduling, and check-in/check-out workflows.
• Proficiency with EPIC or similar EMR systems.

Responsibilities

• Check-in and check-out patients; collect co-payments.
• Verify demographics and insurance information.
• Process paperwork for appointments and maintain accurate records.
• Answer and route calls to ensure efficient communication across teams.
• Document patient data in EPIC and balance cash drawer daily.

Skills

Customer service

Communication

Front desk experience

Multitasking

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Academic Medical Group Inc seeks a compassionate Patient Financial Services representative in Tampa to manage front-desk operations, verify patient demographics, collect co-pays, and process necessary paperwork for scheduled visits. You will support physicians and nurses by handling administrative tasks and ensuring accurate billing information.

The role emphasizes excellent customer service, ability to use EPIC, and teamwork across clinical staff to optimize patient flow and experience.