Patient Access & Scheduling Specialist (Day Shift)

RWJBarnabas Health; Jersey City (NJ); On-site; USD 30,000 - 43,000; Full time

Job summary

RWJBarnabas Health in Jersey City, NJ is seeking a Patient Services Representative at Jersey City Medical Center to greet patients, manage flow and handle scheduling and administrative tasks.

The role involves verifying insurance, inputting patient data, handling co-pays, and coordinating with multiple departments to ensure efficient patient access. EPIC experience is preferred and a day shift is typical.

Qualifications

• Clear and compassionate communication with patients, families and healthcare professionals.
• Organized with ability to manage multiple priorities.
• Enjoy coordinating schedules and solving challenges.
• Detail-oriented and accurate data entry.
• Familiar with electronic medical records, including EPIC.

Responsibilities

• Greeting patients and visitors in a courteous and friendly manner.
• Assisting with managing patient flow and directing/ assisting patient to appropriate department.
• Answering a high volume of incoming calls promptly, transferring calls to staff as needed.
• Scheduling and coordinating patient appointments, following up on no-show appointments, reviewing voicemail and return calls within 24 hours.
• Assisting with maintaining and updating provider schedule on scheduling system as needed.
• Verifying insurance of patients prior to their appointments.
• Identify patients with non-participating plans and resolve any surrounding issues prior to their appointments.
• Registering patients in a timely manner, verifying full legal name spelling and date of birth, and inputting all required information into the patient registration system.
• Completing transactions regarding up-front collection (co-payments) of patient payment at the time of registration.
• Following up and completion of daily work queue.
• Performing all clerical functions in compliance with departmental rules and regulation.
• Complying with unit and department scheduling guidelines as well as policies and procedures.
• Promoting positive and healthy workplace environment.
• Interact with other disciplines, departments, agencies and insurance companies in a professional manner.

Skills

Communication

Multitasking

Scheduling

Detail-oriented

Teamwork

Tools

EPIC

Job description

RWJBarnabas Health in Jersey City, NJ is seeking a Patient Services Representative at Jersey City Medical Center to greet patients, manage flow and handle scheduling and administrative tasks.

The role involves verifying insurance, inputting patient data, handling co-pays, and coordinating with multiple departments to ensure efficient patient access. EPIC experience is preferred and a day shift is typical.