Patient Services Representative, Clinic

RWJBarnabas Health; Jersey City (NJ); On-site; USD 30,000 - 43,000; Full time

Job summary

RWJBarnabas Health in Jersey City, NJ is seeking a Patient Services Representative at Jersey City Medical Center to greet patients, manage flow and handle scheduling and administrative tasks.

The role involves verifying insurance, inputting patient data, handling co-pays, and coordinating with multiple departments to ensure efficient patient access. EPIC experience is preferred and a day shift is typical.

Qualifications

• Clear and compassionate communication with patients, families and healthcare professionals.
• Organized with ability to manage multiple priorities.
• Enjoy coordinating schedules and solving challenges.
• Detail-oriented and accurate data entry.
• Familiar with electronic medical records, including EPIC.

Responsibilities

• Greeting patients and visitors in a courteous and friendly manner.
• Assisting with managing patient flow and directing/ assisting patient to appropriate department.
• Answering a high volume of incoming calls promptly, transferring calls to staff as needed.
• Scheduling and coordinating patient appointments, following up on no-show appointments, reviewing voicemail and return calls within 24 hours.
• Assisting with maintaining and updating provider schedule on scheduling system as needed.
• Verifying insurance of patients prior to their appointments.
• Identify patients with non-participating plans and resolve any surrounding issues prior to their appointments.
• Registering patients in a timely manner, verifying full legal name spelling and date of birth, and inputting all required information into the patient registration system.
• Completing transactions regarding up-front collection (co-payments) of patient payment at the time of registration.
• Following up and completion of daily work queue.
• Performing all clerical functions in compliance with departmental rules and regulation.
• Complying with unit and department scheduling guidelines as well as policies and procedures.
• Promoting positive and healthy workplace environment.
• Interact with other disciplines, departments, agencies and insurance companies in a professional manner.

Skills

Communication

Multitasking

Scheduling

Detail-oriented

Teamwork

Tools

EPIC

Job description

Req #: 0000273303
Category: Revenue Cycle and Patient Access
Status: Per Diem
Shift: Day
Facility: Jersey City Medical Center
Department: Clinic
Pay Range: $26.39 per hour
Location: 355 Grand Street, Jersey City, NJ 07302
Job Title: Patient Services Rep
Location: Jersey City Medical Center
Department Name: Clinic
Req #: 0000273303
Status: Hourly
Shift: Day
Pay Range: $26.39 - $26.39 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

As Patient Services Rep, a typical day might include the following:

• Greeting patients and visitors in a courteous and friendly manner,
• Assisting with managing patient flow and directing/ assisting patient to appropriate department
• Answering a high volume of incoming calls promptly, transferring calls to staff as needed
• Scheduling and coordinating patient appointments, responsible for following up on all no-show appointments, reviewing voicemail and return calls within 24 hours
• Assisting with maintaining and updating provider schedule on scheduling system as needed
• Verifying insurance of patients prior to their appointments
• Identify patients with non-participating plans and resolve any surrounding issues prior to their appointments
• Registering patients in a timely manner, verifying patients’ full legal name spelling and date of birth, and accurately inputting all required information into the patient registration system
• Completing transactions regarding up-front collection (co-payments) of patient payment at the time of registration
• Following up and completion of daily work queue
• Performing all clerical functions in compliance with departmental rules and regulation,
• Complying with unit and department scheduling guidelines as well as policies and procedures
• Promoting positive and healthy workplace environment
• Interact with other disciplines, departments, agencies and insurance companies in a professional manner

The Patient Service Rep role might be for you if:

• You communicate clearly and compassionately with patients, families and healthcare professionals
• You stay organized and can effectively manage multiple priorities
• You enjoy coordinating schedules and solving challenges
• You are detailed-oriented
• You respond in timely manner to all office and schedule inquiries
• You work collaboratively with team members
• You are comfortable using electronic medical systems, including EPIC

RWJBarnabas Health is an Equal Opportunity Employer