Patient Experience Associate — Part-Time, Day Shift

RWJBarnabas Health; Bridgewater Township (NJ); On-site; USD 28,000 - 35,000; Part time

Job summary

RWJBarnabas Health is seeking a Part-Time Patient Services Rep for the Bridgewater Medical Group in New Jersey. The role supports patient check-in/out, appointment scheduling, and coordination with insurance providers to ensure a smooth patient experience.

The ideal candidate has a High School Diploma or GED, strong communication skills, and a customer-service driven approach. EPIC EMR familiarity is preferred, with a schedule of 28 hours per week, 8:30AM–5PM, four days a week.

Qualifications

• High School Diploma or GED required; relevant experience or training preferred.
• Preferred: Associate's or Bachelor's degree and EMR/EPIC experience.
• Strong oral and written communication; focus on patient satisfaction and safety.

Responsibilities

• Welcoming patients and performing check-in/check-out with professionalism and compassion.
• Reviewing schedules and ensuring all necessary information is available.
• Scheduling patient appointments and coordinating follow-ups.
• Answering routine questions in person and over the phone with excellent customer service.
• Clerical tasks including copying, scanning, faxing, sorting, and mail distribution.
• Maintaining and organizing patient health records.
• Coordinating with insurance providers and handling pre-authorizations.
• Protecting patient privacy and contributing to a safe, welcoming practice environment.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

EPIC EMR

Job description

RWJBarnabas Health is seeking a Part-Time Patient Services Rep for the Bridgewater Medical Group in New Jersey. The role supports patient check-in/out, appointment scheduling, and coordination with insurance providers to ensure a smooth patient experience.

The ideal candidate has a High School Diploma or GED, strong communication skills, and a customer-service driven approach. EPIC EMR familiarity is preferred, with a schedule of 28 hours per week, 8:30AM–5PM, four days a week.