Patient Access & Scheduling Specialist (Day Shift)

Beth Israel Lahey Health (BILH); Burlington (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health (BILH) is seeking a Patient Access Representative for full-time day shifts in Burlington, NC. The role focuses on efficient and welcoming patient registration across in-person, phone, and electronic channels, ensuring confidentiality and accurate data capture.

Responsibilities include scheduling, pre-registration, co-pay handling, and guiding patients through financial clearance. Requires 1–3 years in similar settings, basic computer skills, and the ability to multitask

Qualifications

• High school diploma or equivalent required; an associate degree is preferred.
• Experience in a healthcare setting and familiarity with patient registration processes is beneficial.
• Proficiency with EHR systems and basic office software is expected.

Responsibilities

• Register patients for visits and explain the registration process.
• Process co-payments, balances due, and assist with Kiosk check-in as needed.
• Complete Medicare Secondary Payer Questionnaire and apply patient coverage.
• Collect signatures on consent and financial forms; manage documentation and scanning.
• Counsel patients on non-covered services and ABNs; maintain patient confidentiality and safety.

Skills

Call center experience

Typing 40+ wpm

Medical terminology

Bilingual skills

EHR software

Education

High school diploma

Associate degree preferred

Tools

EHR Software

Microsoft Office

Web-based applications

Job description

Beth Israel Lahey Health (BILH) is seeking a Patient Access Representative for full-time day shifts in Burlington, NC. The role focuses on efficient and welcoming patient registration across in-person, phone, and electronic channels, ensuring confidentiality and accurate data capture.

Responsibilities include scheduling, pre-registration, co-pay handling, and guiding patients through financial clearance. Requires 1–3 years in similar settings, basic computer skills, and the ability to multitask