Patient Access Specialist: Registration & Scheduling

Beth Israel Lahey Health; Newburyport (MA); On-site; USD 43,000 - 57,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative to ensure a smooth, welcoming patient experience during registration and scheduling. The role emphasizes accurate data capture, financial clearance, and confidentiality in a fast-paced healthcare setting.

Responsibilities include registering patients, processing payments, managing appointments, and verifying insurance with real-time accuracy, while maintaining patient privacy and high service standards.

Qualifications

• Education: High school degree or equivalent; Associate’s degree preferred.
• Experience: 1-3 years related work experience.
• Skills: Able to work in a fast-paced, multi-task environment; basic computer skills.

Responsibilities

• Registers patients and explains the registration process.
• Processes co-payments, co-insurance, deductibles, and balances due; safegards cash.
• Schedules appointments and manages referrals; maintains waiting areas.
• Verifies insurance coverage and applies guarantor/insurance to visits.

Skills

Fast-paced environment

Typing 40+wpm

Medical terminology knowledge

EHR software familiarity

Bilingual communication

Education

High school degree or equivalent

Associate’s degree preferred

Tools

Microsoft Office

Outlook

Excel

Job description

Beth Israel Lahey Health is seeking a Patient Access Representative to ensure a smooth, welcoming patient experience during registration and scheduling. The role emphasizes accurate data capture, financial clearance, and confidentiality in a fast-paced healthcare setting.

Responsibilities include registering patients, processing payments, managing appointments, and verifying insurance with real-time accuracy, while maintaining patient privacy and high service standards.