Patient Access Specialist: Care Navigator & Scheduler

Beth-Israel-Lahey-Health; Burlington (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Burlington, MA, is hiring a Patient Access Representative. You will register patients, handle payments, and verify insurance while maintaining confidentiality and a welcoming environment. Training includes EHR systems and privacy protocols.

The role involves scheduling, pre-visit information collection, and coordinating with clinical departments to ensure smooth patient flow and accurate reimbursement.

Qualifications

• 1–3 years related work experience.
• Experience with computer systems including web-based applications.
• Able to work in a fast-paced, multi-task environment.
• Strong typing skills 40+ wpm.
• Bilingual written and verbal communication desirable.

Responsibilities

• Registers patients for visits and explains the registration process.
• Processes co-payments, co-insurance, deductibles and balances.
• Completes Medicare Secondary Payer Questionnaire and adjusts coverage.
• Gathers signatures on consent and financial documents; scans and records receipts.
• Counsels patients on non-covered services and ABNs.

Skills

Call Center experience

Typing 40+wpm

Bilingual communication

Familiar with EHR software

Medical terminology

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

MS Office

EHR Software

Job description

Beth Israel Lahey Health in Burlington, MA, is hiring a Patient Access Representative. You will register patients, handle payments, and verify insurance while maintaining confidentiality and a welcoming environment. Training includes EHR systems and privacy protocols.

The role involves scheduling, pre-visit information collection, and coordinating with clinical departments to ensure smooth patient flow and accurate reimbursement.