Patient Access & Scheduling Specialist

Umass-Memorial-Health-; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Worcester, MA seeks an administrative professional to support patients with appointments, procedures, and billing in ambulatory settings.

You will verify demographics, collect co-pays, obtain consent, and refer complex needs to the right team, contributing to a compassionate, efficient patient experience. This is a non-exempt, full-time role with a 40-hour work week, typically 8:00am–4:30pm or 8:30am–5:00pm, and a potential signing bonus.

Qualifications

• High School Diploma required; higher degree preferred.
• 3 years related experience; waiver if degree.
• Ability to use specialized applications software and computer systems.
• Professional behavior with excellent communication and human relations skills.

Responsibilities

• Greets visitors/patients for scheduled and urgent appointments and procedures.
• Verifies patient demographics and insurance information.
• May collect co-payments from patients on arrival.
• Obtains signatures of consent for treatment and billing information.

Skills

Communication

Multitasking

Work under pressure

Human relations

Education

High School Diploma

Associate or Bachelor’s degree preferred

Job description

UMass Memorial Health in Worcester, MA seeks an administrative professional to support patients with appointments, procedures, and billing in ambulatory settings.

You will verify demographics, collect co-pays, obtain consent, and refer complex needs to the right team, contributing to a compassionate, efficient patient experience. This is a non-exempt, full-time role with a 40-hour work week, typically 8:00am–4:30pm or 8:30am–5:00pm, and a potential signing bonus.