Ambulatory Care Patient Access Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Health seeks an administrative associate to support ambulatory/outpatient services. You will greet patients, verify demographics and insurance, and assist with financial counseling and scheduling. The role requires strong communication and the ability to handle busy, high-demand environments.

With a focus on exceptional patient care, you will coordinate with providers and staff to ensure smooth workflow, accurate records, and timely access to care in a fast-paced setting.

Qualifications

• High School Diploma required.
• 3 years related experience; waiver if Associate's or Bachelor's degree.
• Ability to use specialized applications software and computer systems.
• Multitasking and ability to work under stressful situations.
• Excellent communication and human relations skills.

Responsibilities

• Greets visitors and patients for scheduled/urgent appointments and procedures.
• Verifies patient demographics and insurance information.
• May collect co-payments at arrival.
• Obtains signatures of consent for treatment and billing information.
• Assesses patient needs and refers to appropriate resources.

Skills

Administrative support

Scheduling

Communication

Medical terminology

Education

High School Diploma

Tools

Computer systems

Job description

UMass Memorial Health seeks an administrative associate to support ambulatory/outpatient services. You will greet patients, verify demographics and insurance, and assist with financial counseling and scheduling. The role requires strong communication and the ability to handle busy, high-demand environments.

With a focus on exceptional patient care, you will coordinate with providers and staff to ensure smooth workflow, accurate records, and timely access to care in a fast-paced setting.