Patient Access & Scheduling Specialist

HAHHH; Worcester, Northern (MA, KY); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an experienced administrative assistant for its rheumatology clinic in Worcester. The role includes greeting patients, verifying demographics and insurance, collecting co-pays, and coordinating appointments and tests.

The position requires strong communication, data-entry skills, and proficiency with electronic health record systems. A high school diploma is required, with a preference for related experience in a healthcare setting.

Qualifications

• High School Diploma required.
• 3 years of related administrative experience preferred.
• Ability to use specialized software and computer systems.

Responsibilities

• Greets visitors and patients for scheduled or urgent care visits.
• Verifies patient demographics and insurance information.
• Collects co-payments when applicable and obtains consents.
• Schedules appointments and coordinates tests and procedures per guidelines.
• Communicates with insurers for pre-authorizations and referrals.
• Maintains accurate records and handles routine clerical duties.

Skills

Customer service

Phone etiquette

Data entry

Interpersonal skills

Education

High School Diploma

Tools

EHR systems

Job description

UMass Memorial Health is seeking an experienced administrative assistant for its rheumatology clinic in Worcester. The role includes greeting patients, verifying demographics and insurance, collecting co-pays, and coordinating appointments and tests.

The position requires strong communication, data-entry skills, and proficiency with electronic health record systems. A high school diploma is required, with a preference for related experience in a healthcare setting.