Patient Access & Scheduling Specialist - Ambulatory

UMass Memorial Health; Worcester (MA); On-site; USD 24,000 - 43,000; Full time

Benefits offered by this job

Signing bonus eligibility

Job summary

UMass Memorial Health in Worcester, MA seeks an administrative professional for the Ambulatory Float Pool. The role handles routine and urgent patient appointments, financial counseling, and referrals in ambulatory settings.

Responsibilities include greeting patients, collecting co-pays, verifying demographics and insurance, coordinating with clinicians, and maintaining accurate records in a fast-paced health system.

Qualifications

• 3 years of related experience; waiver if degree.
• Ability to use specialized applications software and computer systems.
• Multifunctional and able to work under stressful situations.
• Exemplifies professional behavior and excellent communication skills.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet visitors and patients for scheduled and urgent appointments.
• Verify patient demographics and insurance information.
• May collect co-payments from patients on arrival.
• Obtain signatures of consent for treatment and billing.
• Assist with scheduling and referrals per guidelines.
• Maintain accurate records and prepare reports as needed.

Skills

Related experience

Specialized software

Multitasking under pressure

Professional communication

Education

High School Diploma

Associate's or Bachelor's degree

Job description

UMass Memorial Health in Worcester, MA seeks an administrative professional for the Ambulatory Float Pool. The role handles routine and urgent patient appointments, financial counseling, and referrals in ambulatory settings.

Responsibilities include greeting patients, collecting co-pays, verifying demographics and insurance, coordinating with clinicians, and maintaining accurate records in a fast-paced health system.