Ambulatory Care Access & Scheduling Specialist

Umass-Memorial-Health-; Worcester (MA); On-site; USD 24,000 - 43,000; Full time

Job summary

UMass Memorial Health in Worcester, MA is seeking an Administrative Clerk to support ambulatory care operations. The role involves greeting patients, verifying insurance, collecting co-pays, obtaining consent signatures, and coordinating schedules with clinicians.

You will navigate billing discrepancies, prepare reports, and maintain accurate records, while communicating professionally under pressure. A High School Diploma is required; 3 years’ related experience or a degree is preferred, with

Qualifications

• High School Diploma required
• 3 years related experience (waived if Associate/Bachelor degree)
• Ability to use specialized applications software and computer systems
• Multitasking under stress with professional behavior and strong communication
• Knowledge of business office procedures and medical terminology preferred

Responsibilities

• Greets visitors/patients for appointments or urgent care.
• Verifies patient demographics and insurance information.
• Collects co-payments from patients.
• Obtains signatures of consent for treatment and billing.
• Assists with scheduling and coordinating appointments with clinicians.
• Communicates with insurers for prior-authorizations when needed.
• Prepares patient information for clinicians and maintains accurate records.

Skills

Communication skills

Multitasking

Computer skills

Professional demeanor

Education

High School Diploma

Associate/Bachelor preferred

Job description

UMass Memorial Health in Worcester, MA is seeking an Administrative Clerk to support ambulatory care operations. The role involves greeting patients, verifying insurance, collecting co-pays, obtaining consent signatures, and coordinating schedules with clinicians.

You will navigate billing discrepancies, prepare reports, and maintain accurate records, while communicating professionally under pressure. A High School Diploma is required; 3 years’ related experience or a degree is preferred, with