Patient Access & Scheduling Specialist

ummh; Worcester (MA); Hybrid; USD 44,000 - 61,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a Patient Access Center scheduler to handle inbound calls, schedule appointments across multiple clinics, and collect essential patient information. The role emphasizes accurate data collection, insurance verification, and coordination with care teams.

The position may include a signing bonus; furloughs are not indicated. A strong emphasis on empathy, clear communication, and efficient scheduling supports the patient-first mission across Central Massachusetts.

Qualifications

• High school diploma required.
• Associate degree preferred in business or healthcare.
• English speaking, reading and writing skills required.
• Strong interpersonal and communication skills required.
• Previous scheduling or health-care customer service experience preferred.
• Bilingual abilities preferred.

Responsibilities

• Handle incoming calls to schedule patient appointments across multiple clinics.
• Make outbound calls to schedule appointments with specialists.
• Gather demographics, insurance, and liability information; process updates.
• Secure medical records as needed based on visit type.
• Schedule in-office procedures and allocate rooms.

Skills

English proficiency

Communication skills

Customer service experience

Bilingual abilities

Scheduling experience

Education

High school diploma

Associate degree in business or healthcare

Job description

UMass Memorial Health is seeking a Patient Access Center scheduler to handle inbound calls, schedule appointments across multiple clinics, and collect essential patient information. The role emphasizes accurate data collection, insurance verification, and coordination with care teams.

The position may include a signing bonus; furloughs are not indicated. A strong emphasis on empathy, clear communication, and efficient scheduling supports the patient-first mission across Central Massachusetts.