Patient Access Scheduler: Front Desk & Care Coordination

UMass Memorial Health; United States; Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus (interview eligibility)

Job summary

UMass Memorial Health is seeking a Patient Access Scheduling Agent to act as the front door for patients, scheduling appointments and coordinating information with providers. You will manage inbound calls, arrange outpatient visits, and support patients with insurance and demographics data.

The role emphasizes strong communication, customer service, and organizational skills, with a standard 8-hour shift schedule from 8:30-5:00, Monday through Friday, for a 40-hour work week.

Qualifications

• English speaking, reading and writing skills required.
• Strong intrapersonal and communication skills.
• Previous scheduling and/or phone customer services experience preferred.
• Previous healthcare experience a plus.
• Bilingual abilities considered an asset.

Responsibilities

• Handle incoming calls to schedule appointments across multiple clinics.
• Make outbound calls to schedule specialists and subspecialists.
• Collect patient demographics, insurance, and account information for scheduling.
• Obtain medical records as needed to support care.
• Schedule in-office procedures and coordinate room availability.

Skills

English skills

Interpersonal skills

Communication skills

Phone etiquette

Customer service

Bilingual (optional)

Education

High school diploma

Associate’s degree (preferred)

Job description

UMass Memorial Health is seeking a Patient Access Scheduling Agent to act as the front door for patients, scheduling appointments and coordinating information with providers. You will manage inbound calls, arrange outpatient visits, and support patients with insurance and demographics data.

The role emphasizes strong communication, customer service, and organizational skills, with a standard 8-hour shift schedule from 8:30-5:00, Monday through Friday, for a 40-hour work week.