Patient Access Scheduler - Front-Door Care & Appointments

C999 UMass Memorial Health Care, Inc.; Worcester (MA); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Massachusetts is seeking a Patient Access Scheduling Agent to serve as the front door for patients, handling calls to schedule appointments across departments and campuses, while collecting essential information for scheduling and billing.

The role emphasizes exceptional patient service, coordination with providers, and scheduling of in-office procedures; a signing bonus may be available during the interview process.

Qualifications

• Required: English speaking, reading and writing skills.
• Required: Strong intrapersonal and communication skills.
• Preferred: Previous scheduling and/or phone customer services experience.
• Preferred: Previous experience in a health care organization.
• Preferred: Bilingual speaking, reading, and writing skills.

Responsibilities

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate.
• Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
• Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will be of place.

Skills

English

Interpersonal skills

Scheduling experience

Phone customer service experience

Healthcare experience

Bilingual skills

Education

High school diploma

Associate's degree in business or healthcare

Job description

UMass Memorial Health in Massachusetts is seeking a Patient Access Scheduling Agent to serve as the front door for patients, handling calls to schedule appointments across departments and campuses, while collecting essential information for scheduling and billing.

The role emphasizes exceptional patient service, coordination with providers, and scheduling of in-office procedures; a signing bonus may be available during the interview process.