Patient Access Scheduler — Day Shift (Bonus Eligible)

ummh; Worcester (MA); Hybride; USD 44 000 - 61 000; Plein temps

Avantages offerts par ce poste

Signing bonus potential

Résumé du poste

UMass Memorial Health is seeking a Scheduling Assistant to coordinate patient appointments across multiple clinics and campuses. You will handle inbound and outbound calls, collect essential patient information, and ensure accurate insurance and demographic data to facilitate care.

The role emphasizes strong communication and interpersonal skills, with preferred prior scheduling or phone customer service experience. This is a full-time, on-site position with potential signing bonus eligibility.

Qualifications

• Requires high school diploma.
• Preferred: associate's degree in business or healthcare-related field.
• Experience with scheduling or phone customer service is preferred.

Responsabilités

• Handles incoming calls from patients, families and providers to schedule appointments across multiple clinics.
• Makes outbound calls to schedule appointments with specialists.
• Collects patient information for billing, insurance and demographics; ensures accuracy and readiness for services.
• Secures medical records from other providers as needed for the visit.
• Schedules in-office procedures and coordinates room availability.

Connaissances

English

Interpersonal skills

Communication

Scheduling

Phone support

Formation

High school diploma

Associate's degree in business/healthcare

Description du poste

UMass Memorial Health is seeking a Scheduling Assistant to coordinate patient appointments across multiple clinics and campuses. You will handle inbound and outbound calls, collect essential patient information, and ensure accurate insurance and demographic data to facilitate care.

The role emphasizes strong communication and interpersonal skills, with preferred prior scheduling or phone customer service experience. This is a full-time, on-site position with potential signing bonus eligibility.