Patient Access & Scheduling Specialist

Duly Health and Care; Woodridge (IL); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Mental health benefit

Life & disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption & surrogacy benefits

Job summary

Duly Health and Care is hiring a Patient Access Conversion Specialist for our Woodridge location. This full-time role involves handling high call volumes, greeting patients, scheduling appointments, and verifying patient information in the Epic system.

You will contribute to a positive patient experience by pre-screening and efficiently managing daily schedules, while adhering to departmental protocols and policies. Training and growth are available within a physician-led network.

Qualifications

• High school diploma or GED required.
• Three years of patient-facing experience.
• Strong customer service and ethics.

Responsibilities

• Handle high call volumes to fulfill patient needs over the phone.
• Check-in/Greeting Patients/ Patient Scheduling.
• Verifies patient information in their Electronic Health Record (EPIC).
• Monitor schedules daily, ensuring all open slots are filled on the same day.
• Review the Daily Appointment Report and prepare charts as appropriate.

Skills

Customer service

Communication

Integrity

Education

High school diploma or GED

Tools

EPIC

Job description

Duly Health and Care is hiring a Patient Access Conversion Specialist for our Woodridge location. This full-time role involves handling high call volumes, greeting patients, scheduling appointments, and verifying patient information in the Epic system.

You will contribute to a positive patient experience by pre-screening and efficiently managing daily schedules, while adhering to departmental protocols and policies. Training and growth are available within a physician-led network.