Patient Access & Scheduling Champion

Duly Health and Care; Hinsdale, Northern (IL, KY); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Mental health benefit at no cost

Employer provided life and disability

Tuition reimbursement $5,250/year

Immediate 401(k) match

Paid 40 hours volunteer time off

Parental leave

Adoption and surrogacy benefits

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist to join its Hinsdale, IL team, working onsite Monday through Friday from 8am to 5pm. This role centers on assisting patients, handling high call volumes, checking in, scheduling, and verifying information in the EPIC system.

The position emphasizes delivering a positive patient experience, accurate data entry, and collaborating with care teams to ensure timely appointments and smooth check-in processes.

Qualifications

• Customer-focused, excellent phone and in-person service.
• Strong scheduling and check-in/check-out capabilities.
• Ability to handle heavy call volumes and document in EHR.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Check-in/Greeting Patients/Patient Scheduling.
• Verifies patient information and documents in EPIC EHR.
• Pre-screen patients per department protocol and monitor schedules.
• Review Daily Appointment Reports and prepare charts as appropriate.

Skills

Customer service

Phone support

Scheduling

Communication

Education

High school diploma or GED

Tools

EPIC

Job description

Duly Health and Care is seeking a Patient Access Conversion Specialist to join its Hinsdale, IL team, working onsite Monday through Friday from 8am to 5pm. This role centers on assisting patients, handling high call volumes, checking in, scheduling, and verifying information in the EPIC system.

The position emphasizes delivering a positive patient experience, accurate data entry, and collaborating with care teams to ensure timely appointments and smooth check-in processes.